Sarah 24/7 + Microsoft Teams
Sarah answers the phones; your Teams channels get the story moments later.
Works with Sarah 24/7
How the Microsoft Teams + Sarah 24/7 AI receptionist pairing works
Microsoft Teams is where your staff coordinates; the phone is where your customers show up. Sarah bridges them: every call answered live 24/7, qualified, and booked — with call summaries and booking alerts delivered into your Teams channels so nobody has to ask what came in overnight.
The delivery works today through a Zapier or Make bridge posting Sarah’s call outcomes into Teams, alongside connected-calendar booking that can reflect your working calendar and contact push through GoHighLevel. Organizations with stricter routing needs can get custom wiring during white-glove onboarding, on request.
- Call outcomes posted into Teams channels via a bridge
- Bookings visible to staff moments after Sarah confirms them
- Connected-calendar booking keeps team schedules free of collisions
What Microsoft Teams sees after the phone rings
Calls arrive on the number you already advertise. Sarah answers, handles what she is configured to handle, and transfers live to your team when your rules say a person should take it. Every call is recorded, transcribed and summarised, so the argument about what was said stops being an argument.
What lands in Microsoft Teams: a handled call with a written record — through your calendar, your CRM or an automation step, since Microsoft Teams has no native connector.
Setting it up
- Point the number at Sarah. Port the number you advertise or forward it — either way, nothing on your marketing has to change.
- Set the routing. Who gets a live transfer, when, and what happens if nobody picks up.
- Configure recording and summaries. Where recordings and transcripts land, and who on your team can see them.
- Run a live test call. We test the transfer path and the fallback before the line goes live.
Setup is done by us, not left to you in a builder. Typical time to live: days, not weeks.
Microsoft Teams questions
Is this a native integration?+–
Not yet. Sarah works alongside Microsoft Teams today through a Zapier or Make bridge for channel notifications, connected-calendar booking, contact push through GoHighLevel, and custom wiring during white-glove onboarding on request.
Does this touch our Teams phone setup?+–
No. Sarah runs on her own built-in telephony — your Teams tenant and any calling plans stay untouched. Calls reach Sarah by ringing her number directly or by forwarding from your existing lines, and Teams simply receives the summaries.
Who sets up the notifications?+–
We do, during white-glove onboarding. You tell us which channels should hear about which outcomes, and we configure the bridge accordingly. Changing the routing later is a configuration tweak, not a project.
Related tools
Put Sarah in front of Microsoft Teams
Leave your number — we’ll demo the exact flow on a live call.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime