Incoming call → booked job
A customer calls about a broken dishwasher. Sarah checks the brand, quotes the service call fee, takes the details and books the visit.
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AI receptionist for Hotels & Hospitality · 24/7
AI Receptionist for Hotels Sarah 24/7 — answers guest calls and books rooms
The front desk has a line. The phone keeps ringing anyway. Sarah is an AI receptionist built for hotels, inns, and venues. She backs up your front desk on overflow and after-hours calls, answers common guest questions, and takes reservation and event inquiries with complete details.
Sarah calls you back live — hear her before you pay a dollar
From $350/month + 15¢/min usage · Cancel anytime
The calls you’re losing
Hotels & Hospitality: the phone problem
The desk can’t do both
A front desk agent checking in a line of guests cannot also work the phone. Callers hit hold music, hang up, and book elsewhere. Sarah picks up instantly so neither guest gets shortchanged.
After-hours callers still want rooms
People plan trips at night, and a phone that goes to voicemail at 11 PM quietly hands the booking to the next property. Sarah answers around the clock and captures the reservation request on the spot.
Event inquiries need fast, complete intake
Weddings, retreats, and group blocks come in by phone with a dozen details attached. Sarah collects dates, headcount, and needs in one structured call, so your sales manager follows up with everything in hand.
Three real calls · nothing staged
Hear Sarah on the phone
Real recorded conversations with US customers — the word-by-word transcript of each one is on the home page. Names, numbers and the client's business name are beeped out — everything else is exactly as it happened.
Qualifying the job on the call
A rental property with a leaking fridge. Sarah works out what is actually happening before anyone is dispatched.
An honest answer, not a sales pitch
The caller wants a part, not a technician. Sarah checks, says plainly that we do not sell parts, and offers what she can.
On the phone
Hotels & Hospitality: a real call, handled
This is the shape of the conversation — triage first, details second, booking before the caller can dial a competitor. And it’s not a mockup: real recorded calls are right on this page.
- Backs up your front desk instantly
- Answers after-hours reservation calls
- Handles common guest questions
- Takes group and event inquiries
- Routes urgent guest issues to staff
- Logs every call with full details
CallerHi, do you have anything for the weekend of the 12th? Two adults — and we’d be bringing our dog.
SarahWe’re pet-friendly, so your dog is welcome — there’s a small nightly pet fee. Is that Friday and Saturday night, checking out Sunday?
CallerYes, two nights. A king room if you have one.
SarahPerfect — a king for two nights with your dog. Let me get this into our reservation system now, and you’ll receive a confirmation text. What name and number should the reservation be under?
Integrations
Plays nicely with the tools you already run
No rip-and-replace. Sarah books into your calendar and writes into your CRM from day one.
Pricing
Every feature. From $350 a month + 15¢ a minute.
No setup feeNo contractsCancel anytime
Integrations
Alongside your property management system
Reservations and requests reach the systems your desk already runs. We connect what you use during onboarding.
Property management systemsBooking calendarsGoogle CalendarYour messaging channel
Full list: all 54 integrations.
Good to know
Overflow cover for a desk that cannot be in two places
A small hotel, motel or B&B runs a front desk that is also the check-in queue, the concierge and the person carrying luggage. When the phone rings during a check-in rush it is competing with a guest who is physically present — and the guest wins, correctly. The caller trying to book a room hangs up and books somewhere with an online availability calendar instead.
Sarah is the overflow. She answers reservation inquiries with your real availability and rates, handles the practical guest questions — parking, check-in times, pets, late arrival — takes messages for departments that are closed, and covers the night desk so a 2 a.m. caller reaches a voice rather than a recording. An AI hotel receptionist is not there to replace hospitality; it is there so nobody is left ringing out.
FAQ
Hotels & Hospitality questions
Can Sarah take a reservation, or just a message?+–
She books, provided your availability is somewhere she can read — a booking calendar or PMS we connect during onboarding. Where a property prefers a human to confirm, she captures the full request and hands it to the desk instead.
What about guest calls in the middle of the night?+–
She answers them. Practical requests are logged and routed, anything urgent goes to whoever is on duty by your rule, and the guest hears a calm voice rather than a beep. That is usually the single biggest change for a property without a night desk.
Does she handle calls in Spanish?+–
Yes — Sarah answers in English or Spanish depending on the caller, which for many US properties covers most of the gap. See bilingual answering.
Does Sarah replace my front desk?+–
No — she backs it up. Your team keeps handling in-person guests and complex situations, while Sarah catches overflow, after-hours, and routine calls. The goal is simple: no caller ever hits voicemail because your desk was busy doing its job.
How do reservations actually get booked?+–
Sarah works with your calendar, booking system, or CRM. She captures dates, room preferences, and guest details, books where she has access, and hands complete reservation requests to your team where she doesn’t — always confirmed back to the guest by text.
What about a guest with an urgent problem at 2 AM?+–
You define what counts as urgent — lockouts, maintenance emergencies, safety issues — and Sarah routes those calls to your on-duty phone immediately. Everything else gets handled or logged politely, so the night stays quiet unless it truly shouldn’t be.
What does it cost?+–
You pay from $350 a month plus 15¢ per minute of actual talk time, with no setup fee and no contract. Compare that with the revenue of a single two-night booking that would otherwise ring out at midnight, and the math settles itself quickly.
Related trades
Also built for
More on how Sarah works: the AI receptionist · AI answering service · AI receptionist for small business · pricing.
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Put Sarah on your phones
Leave your number — the callback demo will already speak your industry.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime