Incoming call → booked job
A customer calls about a broken dishwasher. Sarah checks the brand, quotes the service call fee, takes the details and books the visit.
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AI receptionist for E-commerce · 24/7
AI Receptionist for Ecommerce Sarah 24/7 — answers support and order calls
Every where-is-my-order call answered — without hiring a call center. Sarah answers your store’s phone line 24/7 — shipping and return policies, order-issue intake, callback scheduling — and books follow-ups with your team to your calendar (e.g. Google Calendar) or CRM. Built for stores where the phone competes with fulfillment.
Sarah calls you back live — hear her before you pay a dollar
From $350/month + 15¢/min usage · Cancel anytime
The calls you’re losing
E-commerce: the phone problem
Support calls bury small teams
The same people packing orders are answering phones. Every call pulls someone off fulfillment, and every ignored ring becomes a frustrated customer, a chargeback risk, or a one-star review waiting to happen.
Customers call around the clock
Your buyers span time zones, and shipping anxiety doesn’t keep office hours. A store that only answers 9 to 5 leaves most of the calling day completely uncovered — and customers notice.
Peak season breaks the phone
Holiday promos multiply orders — and calls about them. The weeks that make your year are the same weeks your line is busiest, your team is most stretched, and callers give up fastest.
Three real calls · nothing staged
Hear Sarah on the phone
Real recorded conversations with US customers — the word-by-word transcript of each one is on the home page. Names, numbers and the client's business name are beeped out — everything else is exactly as it happened.
Qualifying the job on the call
A rental property with a leaking fridge. Sarah works out what is actually happening before anyone is dispatched.
An honest answer, not a sales pitch
The caller wants a part, not a technician. Sarah checks, says plainly that we do not sell parts, and offers what she can.
On the phone
E-commerce: a real call, handled
This is the shape of the conversation — triage first, details second, booking before the caller can dial a competitor. And it’s not a mockup: real recorded calls are right on this page.
- Answers shipping and return policy questions
- Captures order numbers and issue details
- Books support callbacks to your calendar
- Covers nights, weekends, and holiday peaks
- Texts back every missed caller
- Escalates urgent issues to your team
CallerHi, I ordered a jacket last week and the tracking hasn’t updated in four days. What’s going on?
SarahI’m sorry about that — let’s get it sorted. Can you give me your order number, or the email address you used at checkout?
CallerSure, it’s order 84722.
SarahThank you. I’ve logged order 84722 with the tracking issue, and our fulfillment team will dig into it. Let me book you a callback with an answer — does this afternoon between 2 and 4 work, and is this the best number to reach you?
Integrations
Plays nicely with the tools you already run
No rip-and-replace. Sarah books into your calendar and writes into your CRM from day one.
Pricing
Every feature. From $350 a month + 15¢ a minute.
No setup feeNo contractsCancel anytime
Integrations
Connected to your store and helpdesk
What Sarah can look up depends on what we connect during onboarding — and we will tell you honestly what is reachable and what is not.
ShopifyHelpdesk platformsYour CRMOrder notification workflows
Full list: all 54 integrations.
Good to know
The phone line an online store never staffed
Most ecommerce brands do not have a receptionist, because they do not have a front desk. What they have is a phone number on the contact page that rings into nothing, and a support inbox that quietly absorbs the same three questions: where is my order, can I return this, does it fit. The phone is the channel customers reach for when the answer matters — a wrong-size gift, a delayed delivery, a payment that failed twice.
Sarah is that line. She answers order-status calls, walks a customer through your returns and exchange policy exactly as written, handles the product questions you have approved, and escalates anything genuinely unusual to your team with the conversation summarized. It is the same product other trades use as an AI receptionist, pointed at support rather than booking.
FAQ
E-commerce questions
Can Sarah look up an actual order status?+–
Where we can connect to your store, yes — she identifies the order and reads the status back. Where a system cannot be connected, she takes the details and routes them to your team rather than guessing, and we tell you which case you are in before you sign, not after.
What does she do with a return request?+–
Applies your policy as written: eligibility window, condition, who pays return shipping, and how the refund is issued. If the request falls outside the policy, she captures it for a human decision instead of improvising an exception.
Is a phone line worth it for an online store?+–
It is if your average order value or your product's complexity makes people want to talk to someone before they buy or before they give up. For a low-value, high-volume catalog it may not be — we would rather say that than sell you a channel you do not need.
Can Sarah look up live order status?+–
Sarah works from what you give her. Out of the box she answers policy and timeline questions, captures order numbers, and books callbacks — she doesn’t claim access to systems she isn’t connected to. Deeper lookups depend on your setup.
Does Sarah replace my support team?+–
No — she absorbs the layer that doesn’t need them: repeated policy questions, status anxiety, after-hours calls, and intake. Your people get a queue of documented issues and scheduled callbacks instead of a ringing phone.
What happens with an angry customer?+–
Sarah stays calm, acknowledges the problem, and never argues. She captures the details, sets a concrete next step — a booked callback with your team — and can flag the call as urgent so a human sees it first.
What does it cost?+–
From $350 a month plus 15¢ per minute of talk time, no setup fee, no contracts. Compare that to staffing a phone line: you pay only when Sarah is actually talking to a customer, and a volume spike doesn’t require hiring anyone.
Related trades
Also built for
More on how Sarah works: the AI receptionist · AI answering service · AI receptionist for small business · pricing.
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Put Sarah on your phones
Leave your number — the callback demo will already speak your industry.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime