These Terms of Service (“Terms”) govern your access to and use of Sarah24/7, an AI receptionist and communication automation service (the “Service”) provided by Sarah247, Inc., a Delaware corporation with its principal address at 13475 Atlantic Blvd, Unit 8, PMB 140, Jacksonville, FL 32225, USA (“Sarah247,” “we,” “us,” or “our”).
By checking the box to accept these Terms, subscribing to the Service, or otherwise using the Service, you (“Customer,” “you”) agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.
1. The Service
Sarah24/7 provides an AI-based receptionist and communication service, including call handling, booking automation, and one or more communication channels (such as inbound phone calls, SMS/text, and third-party integrations including but not limited to Yelp messaging). The specific features, channels, and configuration available to you depend on the plan you subscribe to, as described at checkout.
2. Plans and Pricing
2.1 Base Plan. The Base Plan is billed at USD $350.00 per month and includes core Service functionality and one communication channel, as described at checkout. Plans may also include usage-based fees (such as per-minute conversation charges), where applicable to your plan, as described at checkout.
2.2 Additional Channels. Each additional communication channel beyond the one included in the Base Plan is billed at USD $100.00 per month, per channel. You may add or remove channels at any time through the Service dashboard or by contacting us; changes take effect as described in Section 4.
2.3 Price Changes. We may change our prices for future billing periods. We will give you at least 30 days’ notice of any price increase before it takes effect. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.
3. Billing and Payment
3.1 Recurring Billing. Subscriptions are billed monthly in advance, starting on the date you first subscribe, through our payment processor, Stripe. By subscribing, you authorize Sarah247, Inc. to charge your payment method on file on a recurring basis until you cancel in accordance with Section 5.
3.2 Adding Channels Mid-Cycle. If you add a channel partway through a billing period, we will charge a prorated amount for the remainder of that period, and the full channel price will apply starting the following billing cycle.
3.3 Failed Payments. If a payment fails, we will attempt to charge your payment method again over the following days. If payment continues to fail, we may suspend or terminate your access to the Service as described in Section 7.
3.4 Taxes. Prices do not include applicable sales, use, or similar taxes unless stated otherwise. Where required by law, such taxes will be added to your invoice.
4. Changes to Your Subscription
You may add or remove communication channels at any time through the Service dashboard or by contacting [email protected]. Changes to your channel count take effect as described in Section 3.2, and adjust your recurring monthly charge accordingly starting with your next billing cycle.
5. Cancellation
You may cancel your subscription at any time through the Service dashboard or by contacting [email protected]. Cancellation takes effect at the end of your current paid billing period; you will retain access to the Service until that date, and you will not be charged for the following period. We do not provide prorated refunds for cancellation mid-cycle, except as described in Section 6.
6. Refunds
6.1 General Policy. Payments are generally non-refundable once a billing period has begun, except as described below or as required by applicable law.
6.2 Refund Requests. If you believe you were charged in error, or are dissatisfied with the Service, contact us at [email protected] within 7 days of the charge. We will review your request in good faith and may issue a full or partial refund at our discretion.
6.3 Chargebacks. Before initiating a dispute or chargeback with your card issuer, we ask that you first contact us at [email protected] so we can resolve the issue directly. This does not limit your rights with your card issuer or bank.
7. Suspension and Termination
We may suspend or terminate your access to the Service, in whole or in part, if: (a) a payment fails and is not cured within 5 days of notice; (b) you violate these Terms; or (c) we reasonably believe your use of the Service poses a risk to us, other customers, or third parties. We will make reasonable efforts to notify you before suspending access for non-payment.
8. Acceptable Use
You agree not to use the Service to: violate any applicable law; transmit unlawful, fraudulent, or harassing communications; infringe the intellectual property or privacy rights of others; or attempt to interfere with or disrupt the Service’s operation or security.
9. Data and Privacy
Our collection and use of information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference.
10. Service Availability
We aim to provide reliable access to the Service but do not guarantee uninterrupted or error-free operation. We may perform maintenance, updates, or changes to the Service from time to time, and will make reasonable efforts to minimize disruption.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SARAH247, INC. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 3 MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to indemnify and hold harmless Sarah247, Inc. from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Service in violation of these Terms or applicable law.
14. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or a notice within the Service) before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any dispute arising out of these Terms or the Service will be resolved in the state or federal courts located in Duval County, Florida, and each party consents to the jurisdiction of those courts.
16. Contact
Questions about these Terms can be directed to [email protected] or by mail to Sarah247, Inc., 13475 Atlantic Blvd, Unit 8, PMB 140, Jacksonville, FL 32225, USA.