Incoming call → booked job
A customer calls about a broken dishwasher. Sarah checks the brand, quotes the service call fee, takes the details and books the visit.
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AI receptionist for Property Management · 24/7
AI Receptionist for Property Management Sarah 24/7 — handles tenant and maintenance calls
Tenants have emergencies. Offices have hours. Sarah has neither. Sarah answers tenant, owner, and prospect calls 24/7, captures property, unit, and issue, separates true emergencies from routine requests, and escalates or books by the rules you set. Built for managers who’d rather sleep through the dripping-faucet calls.
Sarah calls you back live — hear her before you pay a dollar
From $350/month + 15¢/min usage · Cancel anytime
The calls you’re losing
Property Management: the phone problem
Every tenant call sounds urgent
A dripping faucet and a burst pipe arrive with the same panic. Sarah asks the triage questions you define, separates true emergencies from routine requests, and escalates only what deserves 2 AM attention.
After-hours coverage is expensive
An answering service reads a script and an on-call staffer burns out. Sarah answers every after-hours call the same way, captures property and unit, and bills by the minute — only while actually talking.
Owners and prospects get buried
While tenant calls dominate the line, prospective renters and property owners also dial in — and they’re your growth. Sarah identifies who’s calling and why, then books tours or owner conversations without losing the thread.
Three real calls · nothing staged
Hear Sarah on the phone
Real recorded conversations with US customers — the word-by-word transcript of each one is on the home page. Names, numbers and the client's business name are beeped out — everything else is exactly as it happened.
Qualifying the job on the call
A rental property with a leaking fridge. Sarah works out what is actually happening before anyone is dispatched.
An honest answer, not a sales pitch
The caller wants a part, not a technician. Sarah checks, says plainly that we do not sell parts, and offers what she can.
On the phone
Property Management: a real call, handled
This is the shape of the conversation — triage first, details second, booking before the caller can dial a competitor. And it’s not a mockup: real recorded calls are right on this page.
- Answers tenant calls 24/7
- Captures property, unit, and issue
- Triage rules you configure
- Escalates true emergencies immediately
- Books tours for prospective renters
- Texts back every missed caller
CallerHi, I’m in unit 4B at Winslow Court — water is coming through my bathroom ceiling and it’s getting worse.
SarahThat’s an emergency and I’m on it. Is the water a steady stream, and can you see where it’s coming from?
CallerIt’s streaming down through the light fixture. I put a bucket under it.
SarahStay away from that fixture and leave the switch alone. I’m alerting the on-call maintenance tech right now with your unit and details — can I text you at this number with their arrival window?
Integrations
Plays nicely with the tools you already run
No rip-and-replace. Sarah books into your calendar and writes into your CRM from day one.
Pricing
Every feature. From $350 a month + 15¢ a minute.
No setup feeNo contractsCancel anytime
Integrations
Feeds your property management system
Requests and viewings land in the system you already run your portfolio from.
AppFolioBuildiumGoogle CalendarYour vendor dispatch list
Full list: all 54 integrations.
Good to know
Tenant calls, leasing inquiries and the 2 a.m. leak
A property manager's phone carries three unrelated jobs at once. Tenants call about maintenance, and most of it can wait until Monday. A few calls cannot — water coming through a ceiling, no heat in February, a lock-out, a smell of gas. And in between, prospective tenants call about a listing, and those calls have a shelf life of about an hour before they rent somewhere else.
Sarah sorts them on the call. Maintenance requests are logged in full — unit, issue, access instructions, permission to enter — and pushed to your team or vendor. Emergencies follow your escalation rule immediately, at any hour. Leasing inquiries get answered with real availability and booked as viewings, so a lead never waits for someone to get back from a property inspection.
FAQ
Property Management questions
How does Sarah decide what is an emergency?+–
She does not decide — you do, during onboarding. You define the list (active water, no heat below a temperature, gas, no power, security) and she asks the questions that establish which one applies, then escalates on your rule. Everything else is logged for business hours.
Can she handle calls for multiple properties?+–
Yes. Routing can be per property, per portfolio or per manager, and each can have its own script and escalation path. Additional channels are $100 a month each if you want separate numbers per property — see pricing.
What about leasing inquiries?+–
Answered like the leads they are: availability, rent, pets, parking, requirements — whatever you approve — then a viewing booked into the right calendar. The inquiry does not sit in a voicemail box while the unit is still listed.
How does Sarah know what counts as an emergency?+–
You define it. Flooding, no heat in winter, lockouts, gas smell — whatever your escalation list says gets pushed to your on-call contact immediately. Everything else becomes a documented, non-urgent request waiting calmly in the morning queue.
Can she handle tenants, owners, and prospects on one line?+–
Yes. Sarah identifies who’s calling and why, then follows the right path: maintenance intake for tenants, a booked conversation for owners, and a scheduled tour for prospective renters. Each gets its own summary, so nothing lands in the wrong pile.
What does the maintenance team receive?+–
A structured summary the moment the call ends: property, unit, the issue in the tenant’s words, access notes, and a callback number. For emergencies, your on-call contact is alerted immediately instead of finding out at sunrise.
What does after-hours coverage cost?+–
Plans start at $350 a month plus 15 cents per minute of talk time, with no long-term contracts. You pay only when Sarah is actually on a call — a quiet night costs you nothing, which is hard to say about a flat-rate answering service.
Related trades
Also built for
More on how Sarah works: the AI receptionist · AI answering service · AI receptionist for small business · pricing.
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We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime