Hear Sarah answer for your business.

SarahHey. Thanks for calling ••• Appliance Repair. This is Sarah. How can I help you?

CallerHi, Sarah. This is ••• ••• I'm having trouble with my Bosch dishwasher, and I just wondered if your company repaired the Bosch's.

SarahLet me check if we service Bosch dishwashers. Yeah. We do repair Bosch dishwashers. Want me to help you get scheduled for a technician to take a look?

CallerYes. I would love to. How much do you charge for a service call?

SarahThe service call fee is $75. And if you go ahead with the repair, that amount gets applied to the total cost. Want me to get you on the schedule?

CallerOkay. Yes. I would love it.

SarahWe have a window today from 12PM to 3PM or 1PM to 4PM. Would either of those work for you?

CallerOh, yes. That will be fine.

SarahNice. I'll go ahead and book you for today from 12PM to 3PM. One moment while, yeah, I lock that in.

CallerOkay. Thank you.

SarahLet me pull up your confirmation details. You are all set for Thursday, April 30 between 12PM and 3PM. You'll get a text confirmation with your technician's name and photo, and they'll text you about thirty minutes before arrival. The service call is $75, and it gets applied toward the repair. Is there anything else I can help you with?

SarahHey. Thanks for calling ••• Appliance Repair. This is Sarah. How can I help you?

CallerHey, Sarah. I have the kind of, like, a leaking fridge in my townhouse, and I'm I'm in located in, like, the South End ••• area. And it it, like, will leak say that again.

SarahYeah. I got you. So your fridge is leaking in your townhouse in South End ••• Can you tell me a bit more where is the leak coming from? Like, is it inside the fridge, under it, or maybe from the back?

CallerSo, like, under it, and it's coming like, you can see it kinda puddling in the front. So it's, like, bottom bottom front of the fridge, and it will leak, like, you know, once every two weeks. This is, like, the probably the third time it's happened. It's not, a consistent flow.

SarahIt's actually helps. Yeah. Is your fridge still cooling normally, or have you noticed any changes with the temperature or ice buildup?

SarahHey. Thanks for calling ••• Appliance Repair. This is Sarah. How can I help you?

CallerWell, yes, ma'am. I was calling. I saw, there was a website. I googled the model number and overnight delivery for parts. And I I don't know where you guys are at. I just I have a lot of questions and see if you guys have something in stock to where I could

Callergo ahead.

SarahLet me check on parts availability and overnight delivery for you. Yeah. So our techs carry the most common parts on their trucks, and about 80% of repairs are done on the first visit. If a part needs to be ordered, it usually arrives in one to three business days, but we don't offer overnight delivery for parts. Want me to check if we can get your part quickly and set up a service visit?

CallerWell, I I don't need a service visit. I could do it myself.