Incoming call → booked job
A customer calls about a broken dishwasher. Sarah checks the brand, quotes the service call fee, takes the details and books the visit.
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AI receptionist for IT Services & MSPs · 24/7
AI Receptionist for IT Services & MSPs Sarah 24/7 — answers every call and books the job
Your clients’ outages don’t check your office hours first. Sarah answers your support line around the clock, captures company, system, and business impact, and escalates by the severity rules you define — while also qualifying the prospects who call. Built for MSPs whose product is responsiveness.
Sarah calls you back live — hear her before you pay a dollar
From $350/month + 15¢/min usage · Cancel anytime
The calls you’re losing
IT Services & MSPs: the phone problem
Downtime calls can’t wait
A client with systems down is losing money by the minute and judging your response time in real time. Sarah answers immediately, captures company, system, and impact, and escalates by the rules you set.
Engineers shouldn’t answer phones
Pulling a tech off a ticket to take an intake call costs you twice. Sarah handles the first conversation and hands your team a clean summary with the urgency already assessed.
Prospects judge you by your phone
You sell responsiveness. A prospective client who reaches your voicemail has already learned everything they need to know. Sarah makes the first impression match the service level you promise.
Three real calls · nothing staged
Hear Sarah on the phone
Real recorded conversations with US customers — the word-by-word transcript of each one is on the home page. Names, numbers and the client's business name are beeped out — everything else is exactly as it happened.
Qualifying the job on the call
A rental property with a leaking fridge. Sarah works out what is actually happening before anyone is dispatched.
An honest answer, not a sales pitch
The caller wants a part, not a technician. Sarah checks, says plainly that we do not sell parts, and offers what she can.
On the phone
IT Services & MSPs: a real call, handled
This is the shape of the conversation — triage first, details second, booking before the caller can dial a competitor. And it’s not a mockup: real recorded calls are right on this page.
- Answers support lines 24/7
- Captures company, system, and impact
- Escalation rules you define
- Separates outages from routine requests
- Books discovery calls with prospects
- Texts back every missed caller
CallerHey, this is Marco from Beacon Dental — none of our front-desk computers can reach the scheduling system and we have a full waiting room.
SarahThat’s a priority issue, Marco — I’m logging it now. Is it every workstation, and can you still reach other things, like email or the internet?
CallerInternet works. It’s just the scheduling system, on all four machines.
SarahGot it — all workstations, one system, business-impacting. I’m escalating to the on-call engineer right now. Can I confirm this number for their callback in the next few minutes?
Integrations
Plays nicely with the tools you already run
No rip-and-replace. Sarah books into your calendar and writes into your CRM from day one.
Pricing
Every feature. From $350 a month + 15¢ a minute.
No setup feeNo contractsCancel anytime
Good to know
AI answering service for it services & msps: how it works
An AI receptionist is software that answers your business phone with a natural, human-sounding voice — instantly, on every call, at any hour. Sarah answers your support line around the clock, captures company, system, and business impact, and escalates by the severity rules you define — while also qualifying the prospects who call. Built for MSPs whose product is responsiveness.
Unlike a traditional answering service that takes a message for you to chase later, Sarah completes the job on the call: she handles answers support lines 24/7, captures company, system, and impact, and books the appointment straight into your calendar or field-service software. Every conversation is recorded, transcribed and summarized, so your team starts the day with booked work — not a voicemail queue. Plans start at $350 per month plus usage from 15¢ per minute of conversation, with white-glove setup included and no long-term contracts.
Whether you call it an AI receptionist for it services or an answering service for it services & msps, the difference that matters is how the call ends: an appointment on the books rather than a message someone still has to chase.
FAQ
IT Services & MSPs questions
How does after-hours triage work?+–
You define the severity rules — what counts as business-down, who gets paged, and when. Sarah asks the triage questions, classifies the issue, and escalates true emergencies to your on-call engineer immediately. Everything else is documented and queued for the morning.
What does my engineer actually receive?+–
A structured summary the moment the call ends: company, caller, systems affected, what still works, business impact in the client’s own words, and a callback number. They start troubleshooting instead of starting an interview.
Can Sarah handle sales calls on the same line?+–
Yes. She recognizes when a caller is a prospect rather than a client, switches to qualification — company size, current setup, what’s driving the search — and books a discovery call on your calendar (e.g. Google Calendar) or CRM.
What does this cost an MSP?+–
Plans start at $350 a month plus 15 cents per minute of talk time, with no long-term contracts. Overnight coverage that only bills when the phone actually rings — a quiet on-call week costs almost nothing, and a loud one still costs less than a night-shift dispatcher.
Related trades
Also built for
More on how Sarah works: the AI receptionist · AI answering service · AI receptionist for small business · pricing.
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Put Sarah on your phones
Leave your number — the callback demo will already speak your industry.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime