Sarah 24/7 + Fresha
Fresha handles online bookings; Sarah converts the clients who call instead.
Works with Sarah 24/7
How the Fresha + Sarah 24/7 AI receptionist pairing works
Fresha gives salons and spas polished online booking. But a large share of clients — especially new ones with questions — still reach for the phone, usually while you are mid-service. Sarah answers every one of those calls 24/7, handles the questions, books the appointment, and texts back missed callers.
The pairing works today through connected-calendar booking on availability that stays consistent with your book, contact push through GoHighLevel, or a Zapier or Make bridge for call outcomes. Custom wiring during white-glove onboarding is available on request when your salon’s scheduling has particular rules.
- Phone clients booked without interrupting services in progress
- Availability kept consistent through the connected calendar
- Missed callers texted a path back to booking
What Fresha sees after the phone rings
A new patient calls while the front desk is with someone standing at the counter. Sarah takes the intake you specify, books into the right provider and appointment length, and sends the confirmation. Clinical questions are not answered — they are routed to your team, which is exactly what a receptionist should do.
What lands in Fresha: a booked appointment with intake attached — through your calendar, your CRM or an automation step, since Fresha has no native connector.
Setting it up
- Connect the scheduling system. Access granted once during onboarding, limited to booking and availability.
- Map providers and appointment types. Who takes what, how long it runs, and which slots are bookable by phone.
- Draw the clinical line. What Sarah may answer, what always goes to a person, and what your emergency protocol is.
- Run a live test call. A test booking lands on the right provider's schedule before any patient calls.
Setup is done by us, not left to you in a builder. Typical time to live: days, not weeks.
Fresha questions
Is this a native integration?+–
Not yet. Sarah works alongside Fresha today via connected-calendar booking, contact push through GoHighLevel or a Zapier or Make bridge, and custom wiring during white-glove onboarding on request. Online booking keeps working exactly as before.
Why do phone calls still matter with online booking?+–
Callers tend to be new clients with questions, people with tricky requests, and anyone booking on the move. They are high-intent, and they convert when a human-sounding conversation answers them now — not when voicemail asks them to try the website.
What happens during my busiest hours?+–
That is when Sarah earns her keep: every call during a fully booked Saturday gets answered, booked, or captured — in parallel, no matter how many ring at once — while your team never has to choose between the client in the chair and the one on the line.
Related tools
Put Sarah in front of Fresha
Leave your number — we’ll demo the exact flow on a live call.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime