Sarah 24/7 + ServiceTitan
Round-the-clock answering and booking alongside ServiceTitan for growing trades businesses.
Works with Sarah 24/7
How the ServiceTitan + Sarah 24/7 AI receptionist pairing works
ServiceTitan runs the operation for serious trades shops — dispatch, pricing, marketing, reporting. Sarah takes the one job it cannot do: picking up the phone at 9pm when your CSR team has gone home. She answers instantly, qualifies the caller, books against real availability, and texts back every missed caller before they dial a competitor.
The pairing works today through connected-calendar booking, lead and contact push through GoHighLevel, or a Zapier or Make bridge that feeds Sarah’s call outcomes into your existing workflows. For deeper wiring into your ServiceTitan process, custom setup is available during white-glove onboarding — tell us how your intake works and we match it.
- After-hours callers answered, qualified, and booked instead of voicemailed
- Lead details pushed to your CRM or automation bridge
- Missed callers get an instant text-back with a booking path
What ServiceTitan sees after the phone rings
A no-heat call comes in at 9:40pm. Sarah answers on the first ring, works through your triage questions — no heat or low heat, thermostat state, whether anyone in the house is vulnerable — quotes your after-hours diagnostic fee, and writes a job with the right job type and arrival window. Your on-call tech opens the app in the morning to a board that is already correct, not to seven voicemails and a guess about who called first.
What lands in ServiceTitan: a dispatchable job — through your calendar, your CRM or an automation step, since ServiceTitan has no native connector.
Setting it up
- Connect the account. We authorise the connection during onboarding — you approve it once, and no credentials live with your front desk.
- Map job types and windows. Your job types, durations, arrival windows and which crews take what. Sarah books only into what dispatch can actually service.
- Set the triage rules. Which symptoms are emergencies, what wakes the on-call phone, what waits until morning, and what your after-hours rate is.
- Run a live test call. We call your line, book a test job, and you watch it appear on the board before a single customer hears her.
Setup is done by us, not left to you in a builder. Typical time to live: days, not weeks.
ServiceTitan questions
Is this a native integration?+–
Not yet. Sarah works alongside ServiceTitan today via connected-calendar booking, contact push through GoHighLevel or a Zapier or Make bridge, and custom wiring during white-glove onboarding on request. We are honest about this because your dispatch process deserves accuracy, not marketing.
Will this replace my CSR team?+–
No. Most shops use Sarah for overflow, after-hours, and weekends — the calls that currently hit voicemail. Your CSRs keep handling the day; Sarah makes sure nights, lunch rushes, and holidays stop leaking booked jobs to competitors.
How do booked calls reach my schedule?+–
Sarah books against a connected calendar you control, and call outcomes can flow through GoHighLevel or a Zapier or Make bridge into your intake process. During onboarding we map the exact path so nothing lands somewhere your dispatchers will not see it.
Related tools
Put Sarah in front of ServiceTitan
Leave your number — we’ll demo the exact flow on a live call.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime