Sarah 24/7 + Service Fusion
Service Fusion runs the back office; Sarah makes sure the phone never rings out.
Works with Sarah 24/7
How the Service Fusion + Sarah 24/7 AI receptionist pairing works
Service Fusion gives field service companies scheduling, dispatching, and invoicing in one system. Sarah adds the front door: a receptionist who answers every call 24/7, qualifies the caller, books the appointment, and texts back anyone you miss. The office keeps running even when nobody is in the office.
Today the two work together through connected-calendar booking, contact push through GoHighLevel, or a Zapier or Make bridge that moves Sarah’s call outcomes into your process. Want the details to land somewhere specific in your Service Fusion workflow? Custom wiring is available during white-glove onboarding — just ask.
- Calls answered and qualified 24/7, including weekends and holidays
- Appointments booked against your live connected calendar
- Call outcomes pushed through GoHighLevel or an automation bridge
What Service Fusion sees after the phone rings
A no-heat call comes in at 9:40pm. Sarah answers on the first ring, works through your triage questions — no heat or low heat, thermostat state, whether anyone in the house is vulnerable — quotes your after-hours diagnostic fee, and writes a job with the right job type and arrival window. Your on-call tech opens the app in the morning to a board that is already correct, not to seven voicemails and a guess about who called first.
What lands in Service Fusion: a dispatchable job — through your calendar, your CRM or an automation step, since Service Fusion has no native connector.
Setting it up
- Connect the account. We authorise the connection during onboarding — you approve it once, and no credentials live with your front desk.
- Map job types and windows. Your job types, durations, arrival windows and which crews take what. Sarah books only into what dispatch can actually service.
- Set the triage rules. Which symptoms are emergencies, what wakes the on-call phone, what waits until morning, and what your after-hours rate is.
- Run a live test call. We call your line, book a test job, and you watch it appear on the board before a single customer hears her.
Setup is done by us, not left to you in a builder. Typical time to live: days, not weeks.
Service Fusion questions
Is this a native integration?+–
Not yet. Sarah works alongside Service Fusion today via connected-calendar booking, contact push through GoHighLevel or a Zapier or Make bridge, and custom wiring during white-glove onboarding on request. We set it up end to end so your team just sees results.
Who answers when my dispatcher is already on a call?+–
Sarah does. She handles unlimited simultaneous calls, so two customers phoning at once no longer means one of them hears voicemail. Overflow, after-hours, or full coverage — you choose which calls route to her.
Do I have to change how my team works?+–
No. Your team keeps living in Service Fusion. Sarah simply feeds it more booked work: answered calls, qualified leads, scheduled visits, and text follow-ups happen upstream, and the outcomes flow to wherever your team already looks.
Related tools
Put Sarah in front of Service Fusion
Leave your number — we’ll demo the exact flow on a live call.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime